09Mar The Future is Now: The Emergence of The Customer Engagement Channel in Hospitality
usage of social networking apps grew 240% to reach 14.5M YOY 04/09-04/10 (ComScore) Facebook: top app on iPhone, BB, other OS; 2nd on Android Search Rankings: multiple studies have confirmed that search results are affected by social media (i.e. Bing
Link:
The Future is Now: The Emergence of The Customer Engagement Channel in Hospitality
